NSMS Logo

FAQs: Frequently Asked Questions


Settling in Canada


1. How do I know what to do when I arrive in Canada?
A Settlement Worker can provide information on: where you can learn English, the Canadian education system (elementary, secondary, and post-secondary), how to find a job, health care programs and resources, taxes and benefits, PR and Citizenship cards, housing, children’s programs, transportation, community participation, financial institutions, and the Canadian legal system. Call 604-988-2931 to book an appointment with one of our knowledgeable Settlement Workers.

2. How do I renew my Permanent Resident card?
Visit the Citizenship and Immigration Canada (CIC) "Replace or Renew a Permanent Resident Card" webpage at www.cic.gc.ca/english/information/pr-card/apply-replace-pr-card.asp, or call the CIC call centre at 1-888-242-2100. If you need help in your first language, call 604-988-2931 to book an appointment with one of our knowledgeable Settlement Workers.

3. How do I become a Canadian citizen?
Visit the Citizenship and Immigration Canada (CIC) “Apply for Citizenship” webpage at www.cic.gc.ca/english/citizenship/become.asp, or call the CIC call centre at 1-888-242-2100. If you need help in your first language, call 604-988-2931 to book an appointment with one of our knowledgeable Settlement Workers.

4. How do I apply for a passport or other travel document?
Visit the Passport Canada website at www.ppt.gc.ca, the “Steps to Complete a Passport Application” webpage at www.ppt.gc.ca/info/index.aspx?lang=eng, or call 1-800-567-6868. If you need help in your first language, call 604-988-2931 to book an appointment with one of our knowledgeable Settlement Workers.

5. Do you have any group programs?
NSMS offers a range of programs to help you settle into Canadian life. These include programs for seniors, women, parents, youth, and children.

Examples include: Senior’s Bridging, Women’s Health, Parenting programs (Middle Years, Parenting Teens), and Early Development programs (“Let’s Learn Together” – for families with children ages 0-5, IPALS (Immigrant Parents as Literacy Supporters) – for families with children ages 3-5).

To find out more about our programs, call 604-988-2931.

6. How do I make new friends in Canada?
You can start by joining the NSMS Community Connections program. This program hosts a number of fun and interesting group activities to help you learn about the community and make new friends. Non-immigrant or long-term BC residents will participate with you, giving you an opportunity to meet some North Shore locals and practice your English. To learn more about upcoming activities, visit our Make New Friends page or call 604-988-2931.

7. Can I volunteer at NSMS?
Yes! Many of our programs and workshops require the help of volunteers. From interpretation at events to participation in social activities with newcomers, NSMS values the diverse skills that its volunteers bring to the organization. To learn more about volunteering at NSMS, visit our Volunteer page or call 604-988-2931.

Public School System


1. How do I register my child for school?
North Vancouver School District registration procedures:
www.sd44.ca/Schools/StudentRegistration/Pages/default.aspx


West Vancouver School District registration procedures
www.sd45.bc.ca/about/how-to-register.html
If you are registering a child in the North or West Vancouver School Districts, and require help in your first language, visit our North and West Vancouver School Districts (SWIS) page or contact the NSMS Settlement Workers in Schools (SWIS) team at 604-988-2931.

2. I am having trouble communicating with my child’s teacher. Can anyone help me?
The North and West Vancouver School District Settlement Workers in Schools (SWIS) program helps newcomer students and their families settle into their school and community. Services include one-on-one support, workshops, and programs. A SWIS Worker can help you communicate with your child’s Teacher and will clearly explain school expectations. For more information, visit our North and West Vancouver School Districts (SWIS) page or call 604-988-2931.

Learning English


1. Where can I learn English?
The MOSAIC/NSMS English Language Centre offers a welcoming and relaxed environment in which to learn and practise English. Our programs provide an opportunity to improve language skills, obtain information about living in Canada, and the chance to connect with other newcomers. Please visit our Learn English page for more information, or call 604-988-1065.

2. What is the ELSA/LINC program?
LINC (Language Instruction for Newcomers to Canada formerly the ELSA program) classes are government sponsored and free of charge for eligible adult newcomers to Canada. To find out if you’re eligible for the program, visit our Learn English page, or call 604-988-1065.

3. Do you have English classes for Canadian citizens, visitors, and international students?
We offer a variety of English language classes for everyone. These classes are taught by qualified teachers, at reasonable fees. To learn more about our upcoming English classes, visit our Learn English page, or call 604-988-2931.

Finding a Job


1. How do I find a job in Canada?
NSMS, in partnership with the YWCA, provides immigrant-specific employment services. Our services are designed to provide newcomers to Canada with current labour market information and useful job search tools and tips. Services include one-on-one case management, workshops, and a drop-in resource centre. To learn more visit our Find a Job page or call 604-988-2931.

NSMS also offers an Employment Mentoring program. Mentoring workshops are facilitated by local professionals from a variety of fields including medicine, engineering, IT, finance, education, and trades. These workshops provide an opportunity to expand your professional network, to learn more about the work options available to you, and to meet other new immigrants who are also learning to navigate the Canadian labour market system. To learn more visit our Employment Mentoring Program page or call 604-988-2931.

2. Where can I access a computer for my job search?
NSMS has a free drop-in resource centre for clients who are working on their job search. The resource centre provides computer/internet, phone, voicemail, and fax services. For more information and hours of operation, visit our Find a Job page or call 604-988-2931.