Mental Health Resources
It is always important to look after your mental health, but it is especially important during times of increased stress and anxiety. Please review these resources for information on how to take care of your own mental health, and support the mental health of your family.
Family Services North Shore: 604-877-4381 or 236-982-9871
Crisis Centre of BC Suicide Line: 1-800-784-2433 (1-800-SUICIDE)
Mental Health Support Line: 310-6789
Vancouver Coastal Regional Distress Line: 604-872-3311
Seniors Distress Line: 604-872-1234
Canadian Mental Health Association
Here to Help BC in Multiple Languages
COVID-19 Self-Care and Resilience Guide
Mental Health Resources in Multiple Languages
Mindfulness and Self Help in Multiple Languages
Living With Worry and Anxiety Amidst Global Uncertainty in Multiple Languages
This is a time of uncertainty and may provoke anxiety, not only in adults but also in our children. If you are a looking for ways to cope during this public health crisis. Here are some useful resources:
Kids Help Phone: 1-800-668-6868 or text CONNECT to 686868
NVSD Ways to Manage Stress and Anxiety and Support Children
NVSD Social Emotional Learning and Mental Health
Caring for children in the COVID-19 Crisis
Managing COVID-19 Stress, Anxiety & Depression
Fraser Health Downloadable Coronavirus Resources, Including Managing Anxiety and Talking to Kids
World Health Organization – Helping Children Cope with Stress During the 2019-nCoV Outbreak
Beware of scams!
Make sure you are getting answers to your questions from a trusted source. If you are asked to contact someone (other than the Canada Revenue Agency) or to provide any personal information, it may be a scam!
The CRA will NEVER:
- Ask for or provides financial information in an email
- Send text messages to communicate with you
- Ask you to click on a link (unless you specifically requested a link over the phone).
Visit the CRA website to learn more about how to identify a scam, or what to do if you receive a scam message. https://www.canada.ca/en/revenue-agency/corporate/security/protect-yourself-against-fraud.html
Dear Clients,
We are living in uncertain times and we hope you and your families are safe and healthy.
We would like to let you know that the North Shore Multicultural Society is still available to help you, and that you can reach us by phone and email. If you have any questions, please don’t hesitate to contact us!
Ask us for information about:
- Financial Supports
- How to find a job (resume writing, job searching skills)
- Immigration pathways (PR, work/study permits, visitor records)
- Education and Studying
- Filling out government forms (MSP, Pharmacare, CRA, Welfare, EI, etc.)
- And any other questions that you have!
NSMS is also developing online workshops and English classes that will be coming soon. Keep an eye on our website: www.nsms.ca/workshops.
Contact Us:
Email BCSIS@nsms.ca for support in Farsi or English.
Phone 604-988-2931 to book a phone appointment with a settlement worker.
It is normal to feel overwhelmed or have difficulty coping at this challenging time. If you feel unsafe at home, have questions about your health or COVID-19, please refer to useful resources here: https://nsms.ca/wp-content/uploads/2020/04/Important-Information-on-COVID.pdf
This is a very challenging time in B.C. and the rest of the world. Take good care of yourself and your families, and please reach out if you need support!
IRCC Immigration Updates:
Are you concerned about the status of your work permit? Visit these websites for more information:
https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html
And
https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/visitors-foreign-workers-students.html#restrictions-workers
Changes to the Temporary Foreign Worker Program during COVID-19:
https://www.canada.ca/en/employment-social-development/services/foreign-workers/employer-compliance/covid-faq.html
For legal help or doubts about your employer, contact:
Migrant Worker’s Centre: https://mwcbc.ca/
Financial Support for Work Permit Holders:
Find out about the financial supports you can apply for as a work permit holder.
Canada Emergency Response Benefit: https://www.canada.ca/en/services/benefits/ei/cerb-application.html
BC Rental Assistance: https://www.bchousing.org/housing-assistance/rental-assistance/rap-safer-calculator
BC Other Financial Assistance: https://www2.gov.bc.ca/gov/content/employment-business/covid-19-financial-supports
Other Benefits you and your family might be eligible for: https://www.canada.ca/en/department-finance/economic-response-plan.html#individuals
Medical Services Plan (MSP) for Work Permit Holders:
If you have questions or concerns about your provincial health insurance (MSP), find out more here:
MSP coverage when work permit is expired, contact Health Insurance BC:
https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents/msp-covid-19-response
MSP for new immigrants, apply here: https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents/eligibility-and-enrolment/how-to-enrol
Free health care if you need COVID-19 treatment and you have no MSP (let your medical professional know!): https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents/msp-covid-19-response
Employment Support for Work Permit Holders:
Do you have questions about employment during this pandemic? Do you need support to find a job?
- Contact the NSMS team to get more job search support (BCSIS@nsms.ca)
- Use WorkBC’s Job Board or Career Tool kit:
https://www.workbc.ca/Jobs-Careers/Career-Toolkit.aspx
Dear International Students,
We are living in uncertain times and we hope you and your families are safe and healthy.
We would like to let you know that the North Shore Multicultural Society is still available to help you, and that you can reach us by phone and email. If you have any questions, please don’t hesitate to contact us!
Ask us for information about:
- Financial Supports
- Education and Studying
- How to find a job (resume writing, job searching skills)
- Immigration pathways (PR, work/study permits, visitor records)
- Filling out government forms (MSP, Pharmacare, CRA, Welfare, EI, etc.)
- And any other questions that you have!
NSMS is also developing online webinars and English classes that you can register for. Keep an eye on our website: www.nsms/ca/workshops/.
Contact Us:
Email BCSIS@nsms.ca for support in Farsi or English.
Phone 604-988-2931 to book a phone appointment with a settlement worker.
It is normal to feel overwhelmed or have difficulty coping at this challenging time. If you feel unsafe at home, have questions about your health or COVID-19, please refer to useful resources here: https://nsms.ca/wp-content/uploads/2020/04/Important-Information-on-COVID.pdf
This is a very challenging time in B.C. and the rest of the world. Take good care of yourself and please reach out if you need support!
IRCC Immigration Updates:
Are you concerned about the status of your study permit?
https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html
And
https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/apply-visit-work-student.html
Financial Support for International Students:
Find out about the financial supports you can apply for as an International Student.
Canada Emergency Response Benefit: https://www.canada.ca/en/services/benefits/ei/cerb-application.html
International Students who work in an essential job are now allowed to work full-time: https://www.canada.ca/en/immigration-refugees-citizenship/news/2020/04/removing-barriers-for-international-students-working-in-essential-services-to-fight-covid-19.html
BC Rental Assistance: https://www.bchousing.org/housing-assistance/rental-assistance/rap-safer-calculator
BC Other Financial Assistance: https://www2.gov.bc.ca/gov/content/employment-business/covid-19-financial-supports
Other Benefits you and your family might be eligible for: https://www.canada.ca/en/department-finance/economic-response-plan.html#individuals
Medical Services Plan (MSP) for International Students:
If you have questions or concerns about your provincial health insurance (MSP), find out more here:
MSP coverage when study permit is expired, contact Health Insurance BC:
https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents/msp-covid-19-response
MSP for new students, apply here: https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents/eligibility-and-enrolment/how-to-enrol
Free health care if you need COVID-19 treatment and you have no MSP (let your medical professional know!): https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents/msp-covid-19-response
Employment Support for International Students:
Do you have questions about employment during this pandemic? Do you need support to find a job?
- Contact the NSMS team to get more job search support (BCSIS@nsms.ca)
- Use WorkBC’s Job Board or Career Tool kit:
https://www.workbc.ca/Jobs-Careers/Career-Toolkit.aspx - International Students updates on Employment and more by Migrant Students United:
https://www.facebook.com/events/migrant-workers-alliance-for-change/international-student-webinar-coronavirus-covid-19-impact/198077154951446/
Dear Clients,
We are living in uncertain times and we hope you and your families are safe and healthy.
We would like to let you know that the North Shore Multicultural Society is still available to help you, and that you can reach us by phone and email. If you have any questions, please don’t hesitate to contact us!
Ask us for information about:
- Financial Supports
- How to find a job (resume writing, job searching skills)
- Refugee Claims and the Refugee Claim Process
- English classes
- Filling out government forms (MSP, Pharmacare, CRA, Welfare, EI, etc.)
- And any other questions that you have!
NSMS is also developing online workshops and English classes that will be coming soon. Keep an eye on our website: www.nsms.ca/workshops.
It is normal to feel overwhelmed or have difficulty coping at this challenging time.
If you feel unsafe at home, have questions about your health or COVID-19, please refer to useful resources here: https://nsms.ca/wp-content/uploads/2020/04/Important-Information-on-COVID.pdf
Email BCSIS@nsms.ca for support in Farsi or English.
Phone 604-988-2931 to book a phone appointment with a settlement worker.
This is a very challenging time in B.C. and the rest of the world. Take good care of yourself and your families, and please reach out if you need support!
Prepare for your Refugee Hearing:
امٓادگی برای دادرسی پناھندگی
https://refugeeclaim.ca/wp-content/themes/refugeeclaim/library/guide/rhpg-vancouver-fa.pdf
English Classes During COVID-19 for Refugee Claimants:
Free English Conversation Club for Refugee Claimants, every week:
https://www.mosaicbc.org/event/online-english-conversation-for-refugee-claimants/2020-04-08/
Financial Support for Refugee Claimants:
Find out about the financial supports you might be able to apply for as a Refugee Claimant (please talk to a NSMS settlement worker to see if you are eligible):
Canada Emergency Response Benefit: https://www.canada.ca/en/services/benefits/ei/cerb-application.html
Income Assistance: https://www2.gov.bc.ca/gov/content/family-social-supports/income-assistance
BC Rental Assistance: https://www.bchousing.org/housing-assistance/rental-assistance/rap-safer-calculator
BC Other Financial Assistance: https://www2.gov.bc.ca/gov/content/employment-business/covid-19-financial-supports
Medical Services Plan (MSP) for Refugee Claimants:
If you have questions or concerns about your provincial health insurance (MSP), find out more here:
Apply for MSP Online when you have your work or study permit: https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents/eligibility-and-enrolment/how-to-enrol
Free health care if you need COVID-19 treatment and you don’t have MSP (let your medical professional know!): https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents/msp-covid-19-response
Employment Support for Refugee Claimants:
Do you have questions about employment during this pandemic? Do you need support to find a job?
- Contact the NSMS team to get more job search support (BCSIS@nsms.ca)
- Use WorkBC’s Job Board or Career Tool kit:
https://www.workbc.ca/Jobs-Careers/Career-Toolkit.aspx
IRCC Immigration Updates:
Information about Hearing Dates, making a Refugee Claim, etc.:
https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/refugees.html
We are living in uncertain times and hope you are safe and healthy. In light of the COVID-19 situation and for the health and safety of our staff, clients and community, we have followed the direction of the health authorities and decided to temporarily close our office. We are still available to help you! We are offering services through phone, email and online channels.
- Are you new to Canada and looking for work?
- Is the COVID-19 situation impacting your job security?
- Do you know that there are many emerging job opportunities as a result of COVID-19?
- Are you a skilled immigrant and looking for a job that matches your qualifications?
NSMS continues to deliver services through phone, email and online channels to support you! We offer a wide range of free services to help you with your employment and career exploration needs. Our employment and labour market specialists can help you to prepare now for your next job and start connecting with employers!
Our Services:
- WorkBC Employment Services Centres
Access career planning support, job search workshops, one to one resume and career advising, paid short- and long-term training, work experiences, opportunities to make employer connections, secure funding and training and engage in self-employment planning
- Career Paths for Skilled Immigrants
Access skills upgrading opportunities, gain work experience and access mentorship
- Settlement Program for Newcomers
Access support to understand the Canadian workplace cultures, what employers in Canada are looking for and how to tap into the local labour market as a newcomer
As a job seeker, you may need specialized support in this difficult and confusing time!
We can help you to enhance your job skills and learn now to compete in the current labour market and get started in a career that’s right for you!
Connect with us!
Telephone: 604-988-2931
Email: employment@nsms.ca
Dear Families and Students,
We are living in uncertain times and hope you and your families are safe and healthy. While in-class instruction in schools is suspended until further notice, the North Shore Multicultural Society continues to support families and students attending school on the North Shore. Our services are available via phone and email. We are also working on launching online workshops to support you during this challenging time.
We would like to help support while you experience the added challenges of keeping your children engaged and learning from home. The North and West Vancouver School Districts provide regular updates regarding various aspects of education delivery for Kindergarten to Grade 12 students. You may find the latest updates here:
https://westvancouverschools.ca/news/coronavirus-update
https://www.sd44.ca/District/COVID19Updates/Pages/default.aspx#/
The BC Ministry of Education has also provided a collection of resources to help support learning while families are home:
https://www.openschool.bc.ca/keeplearning/
NSMS Services:
The North Shore Multicultural Society provides a wide range of settlement services to families on the North Shore.
The Settlement Worker in Schools (SWIS) team can assist families in many languages including Farsi, Cantonese, Mandarin, Korean and Tagalog. Parents and school-age children can receive specialized support during the closure of schools, such as:
- Assistance with getting connected to online learning
- Sharing educational resources provided by the province, school districts and other institutions
- Explanation and language support on the latest news surrounding how the education system is responding to the pandemic
- Facilitating communication between parents and schools
Also, soon SWIS will offer online workshops on various topics. Information about those offerings and how to participate will be posted here: https://nsms.ca/workshops/
If you need support with school settlement needs, we are here to help. You may reach us as follows:
Telephone: 604-988-2931
Email: swis@nsms.ca
Supporting Learning from Home Resources and Understanding COVID-19:
Learning from home can be exciting and challenging at the same time. The following resources may help you support your children to learn in the home environment and cope with new challenges:
Ministry of Education FAQs on Continuity of Education
Ministry of Education FAQs on Continuity of Education
Kid-centric Q&A video about COVID-19 (produced by CBC Kids)
Safety at Home
Families can have a very challenging time as they respond to the COVID -19 crises by staying at home. It is well researched that in times of social stress, violence in the home can increase. Please reach out if you are experiencing abuse in your home, or if you are not sure your children are safe, connect with Battered Women’s Support Services:
Tel: 604-687-1867 or toll-free at 1-855-687-1868
Text: 604-652-1867 or Email intake@bwss.org
Website: www.bwss.org
If you are in immediate danger please call 911. If you are experiencing feelings of extreme distress, crises or you are feeling that life is not worth it or if you or someone in your family are having thoughts of suicide please call 1-800-784-2433 (1-800-SUICIDE), or call your local crisis centre. You can also receive support from the following services:
Anywhere in BC 1-800-SUICIDE: 1-800-784-2433
Mental Health Support Line: 310-6789
Vancouver Coastal Regional Distress Line: 604-872-3311
Online Chat Service for Youth: www.YouthInBC.com (Noon to 1 am)
Online Chat Service for Adults: www.CrisisCentreChat.ca (Noon to 1 am)
Kids Help Phone: 1-800-668-6868 (24/7) or Text 686868 or Live Chat: https://kidshelpphone.ca/live-chat/
This is a very challenging time in B.C. and the rest of the world. Take good care of yourself and your families. If you need support, reach out to our Settlement Worker in Schools (SWIS) Program team at the above contact information. We are here to help.
Sincerely,
Settlement Worker in Schools Team
For more information relating to COVID-19 and our services, please visit www.nsms.ca/covid-19
LINC classes will be online during COVID-19. If you have questions call or e-mail your school.
If you are a new student please e-mail language@nsms.ca
English Language Centre
T: 604-998-1065
Please refer to the resources below for information on COVID-19 and how to protect yourself and the community. Please be advised that this information continues to change rapidly. As such, we recommend that you visit the website links provided for the latest updates.
Key information on COVID-19:
- BC Centre for Disease Control: http://www.bccdc.ca/health-info/diseases-conditions/coronavirus-(novel)
- Vancouver Coastal Health: http://www.vch.ca/about-us/news/vancouver-coastal-health-statement-on-coronavirus
- Translated content from BC CDC: http://www.bccdc.ca/health-info/diseases-conditions/covid-19/about-covid-19/translated-content
Prevention:
The most important thing you can do to prevent infection and protect loved ones is to wash your hands regularly and avoid touching your face. To help reduce your risk of infection:
- Wash your hands often with soap and water for at least 20 seconds. Using soap and water is the single most effective way of reducing the spread of infection.
- If a sink is not available, alcohol-based hand rubs (ABHR) can be used to clean your hands as long as they are not visibly soiled. If they are visibly soiled, use a wipe and then ABHR to effectively clean them.
- Do not touch your face, eyes, nose or mouth with unwashed hands.
- Cover your mouth and nose with a disposable tissue or the crease of your elbow when you sneeze or cough.
- Regularly clean and disinfect frequently touched surfaces.
- Do not share food, drinks, utensils, etc.
Social Distancing:
There are many ways to practice social distancing:
- Limit activities outside your home
- Work from home
- Use virtual options to connect with others
- If you are out in public, keep 2 metres between yourself and others.
- Keep your hands at your side when possible
- Stay home when you are sick
- Cough into your elbow or sleeve
- Avoid social activities in large gatherings
- Greet with a wave instead of a handshake, kiss, or hug
- Exercise at home or outside
- Get groceries and medicines at off-peak times
Other useful information on COVID-19:
- World Health Organization Coping With Stress: https://www.who.int/docs/default-source/coronaviruse/coping-with-stress.pdf?sfvrsn=9845bc3a_2
- World Health Organization Coping With Stress for Children: https://www.who.int/docs/default-source/coronaviruse/helping-children-cope-with-stress-print.pdf?sfvrsn=f3a063ff_2
- Vancouver Coastal Health How to Wash Your Hands: http://www.vch.ca/Documents/How-to-handwash-poster.pdf
Safety at Home
Families can have a very challenging time as they respond to the COVID -19 crises by staying at home. It is well researched that in times of social stress, violence in the home can increase. Please reach out if you are experiencing abuse in your home, or if you are not sure your children are safe, connect with
Battered Women’s Support Services:
Tel: 604-687-1867 or toll-free at 1-855-687-1868
Text: 604-652-1867 or Email intake@bwss.org
Website: www.bwss.org
If you are in immediate danger please call 911.
If you are experiencing feelings of extreme distress, crises or you are feeling that life is not worth it or if you or someone in your family are having thoughts of suicide please call 1-800-784-2433 (1-800-SUICIDE), or call your local crisis centre. You can also receive support from the following services:
Anywhere in BC 1-800-SUICIDE: 1-800-784-2433
Mental Health Support Line: 310-6789
Vancouver Coastal Regional Distress Line: 604-872-3311
Online Chat Service for Youth: www.YouthInBC.com (Noon to 1 am)
Online Chat Service for Adults: www.CrisisCentreChat.ca (Noon to 1 am)
Kids Help Phone: 1-800-668-6868 (24/7) or Text 686868 or Live Chat: https://kidshelpphone.ca/live-chat/
Dear Clients,
The North Shore Multicultural Society remains committed to supporting clients during this uncertain time of COVID-19. While our office has physically closed to the public and clients, our staff continues to provide services online and by telephone.
You may reach us via telephone at 604-988-2931
To reach us via email, please refer to our Services Directory below:
| If you | Please email |
| Are a Permanent Resident in Canada and have any question related to your settlement in Canada | settlement@nsms.ca |
| Are a Permanent Resident looking for work or have questions about employment | employment@nsms.ca |
| Are an International Student, Refugee Claimant, Temporary Foreign Worker or a Canadian Citizen and have questions about Settlement and/or Employment | bcsis@nsms.ca
Farsi-speaking: settlement@nsms.ca |
| Are a parent with school-age children with questions about their education | swis@nsms.ca |
| Interested in English language training and would like to more information on our language programs | language@nsms.ca |
| Have a General Enquiry about our services | office@nsms.ca |
Dear North Shore Community,
The North Shore Multicultural Society is honoured to serve our North Shore community with information and support during the Canada-wide Covid-19 response. It is very important to us that newcomers in our communities do not become disconnected and have access to support and information. We are open for service!
We know that this is a challenging time and it is important to us that everyone adjust and adapt as we all find new ways to be strong and resilient. If you are alone or experiencing high levels of sadness or distress, reach out to us and we will be pleased to assist you.
What we are doing:
- NSMS continues to offer information, support, and referrals to immigrants on the telephone and online while our in- person services are temporarily on hold.
- We are responding to written requests via email and online, please refer to our services directory. Please note that requests to us can be written in any language. Our goal is return all requests on the day we receive them.
- If you have a question and would like to call us, you are welcome to phone in to our central number 604-988-2931.
- If you are a community or service partner; please contact us via email at office@nsms.ca and we will respond to you promptly.
For Covid-19 Information and Resources please refer to this document.
Stay safe and together we will get through this.
Yours sincerely,
Wendy McCulloch
Executive Director
North Shore Multicultural Society
